Refund & Cancellation Policy

Every Frame & Form Studio booking holds your date with a card on file — nothing is charged when you book. A flat, tier-based deposit is charged automatically 48 hours before your shoot; the remaining balance is due after delivery. This page is the canonical version of the policy summarized in your booking confirmation email and the booking form.

Deposits

Your deposit is a flat amount set by package tier. It is independent of add-ons, property size, and travel — it does not change based on your total.

• Essential — $50
• Showcase — $50
• Signature — $150
• Estate — $250

When you submit a booking request, your card is saved securely on file via Stripe and no charge is made at booking. The deposit is charged automatically 48 hours before your scheduled shoot.

Cancellations & Reschedules

• More than 48 hours before the shoot: cancel or reschedule at no charge — the card on file is released.
• 48–24 hours before the shoot: the deposit is refundable.
• Less than 24 hours before, or a no-show: the deposit is forfeited.

We may also cancel or reschedule a shoot for unsafe conditions, severe weather, or other circumstances beyond our control. In those cases we'll work with you to find a new date at no penalty.

Questions

Need to change plans or have a question about your deposit? Reply to your confirmation email or reach us at contact@frameandformstudio.com — it comes straight to us.